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NetherlandsWorldwide

Privacy statement Ministry of Foreign Affairs - NetherlandsWorldwide

NetherlandsWorldwide and the website www.netherlandsworldwide.nl handle your personal data with care. Personal data is information – such as a name, postal address or email address – that can be traced back to an individual. Personal data is protected under the General Data Protection Regulation (GDPR).

Purpose of processing personal data

NetherlandsWorldwide uses personal data to answer questions and respond to complaints received by the contact centre. See also ‘Information about data processing’ below.

Data sharing

NetherlandsWorldwide does not share any personal data with other organisations. 

Information about data processing

NetherlandsWorldwide informs you if it processes your data. 
We use the information you provide on the contact form to answer your questions. And we use the information you provide by phone, email or WhatsApp for quality control and training purposes. Your data is anonymised.  
Calls with the NetherlandsWorldwide contact centre are recorded, transcribed and saved as text. These texts are used for training purposes and to improve our services. Your data is anonymised. 

Protecting personal data

NetherlandsWorldwide protects the personal data it uses.

Retention period for personal data

NetherlandsWorldwide retains your personal data for up to 12 months for the purposes for which your information was requested, as permitted under the Public Records Act. 

Your privacy rights

You can submit a request in any of the following situations.

  • If you wish to know which personal data of yours the ministry is processing.
  • If you wish to amend your personal data.
  • If you wish to have your personal data deleted.
  • If you wish us to limit the processing of your personal data.
  • If you wish to lodge an objection.

You can submit your request to the Ministry of Foreign Affairs by emailing avg-verzoeken@minbuza.nl. Alternatively, you can send your request to the following address:

Ministry of Foreign Affairs
Directie Open Overheid (DOO)
Postbus 20061
2500 EB The Hague
The Netherlands

We will process your request within one month. If you wish to exercise one or more of your privacy rights, you must include a copy of your identity document without your citizen service number (BSN).

For more information about your privacy rights, visit the website of the Dutch Data Protection Authority

Contacting the data protection officer

The Ministry of Foreign Affairs has a data protection officer who monitors internal compliance with privacy legislation.

You can contact the data protection officer by emailing fg@minbuza.nl or writing to the following address:

Data Protection Officer
Ministry of Foreign Affairs
Security, Crisis Management and Integrity Group (VCI)
Postbus 20061
2500 EB The Hague
The Netherlands

Privacy declaration drawn up on 25-10-2024 - version 2.0

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