What to do if you are robbed while in a foreign country

If your passport or ID card has been lost or stolen, you may need an emergency travel document. An emergency travel document will temporarily allow you to travel if your passport or ID card has been lost or stolen. Whether you need an emergency document depends on where you are and how soon you want to travel.

Find out whether you need an emergency travel document

If your debit card or credit card has been stolen have it blocked as soon as possible. Call your card issuer’s emergency number. If money has already been withdrawn using the card, inform your bank or credit card issuer.

If you need help, contact the Dutch embassy or consulate in the country you are currently in. The embassy or consulate can advise you.

Financial mediation by the embassy

If someone in the Netherlands wants to transfer money to you but is unable to, for example because it is not possible in the country you are in, the Ministry of Foreign Affairs can mediate. There is a charge of € 50 for financial mediation.

For more information, contact the Dutch embassy or consulate in the country you are currently in.

If you are in the Netherlands and want to transfer money to someone in financial difficulty abroad, contact the Ministry of Foreign Affairs in the Netherlands.

Please note: the embassy or consulate cannot lend you money or pay for a ticket for your return journey to the Netherlands.

Has your driving licence been stolen in a foreign country? Find out what you should do.

If your belongings have been stolen - for example your telephone or camera - always report the theft to the local police. Ask the police for written proof that you have filed a police report. You will need this to make an insurance claim.